Policies

Thank you for shopping at Raeann's Creations! Our customers are very important to us and so we ask that you please review our policies prior to making your purchase. 

If you have questions about our creations please email us at: RaeannsCreations@msn.com

 

Privacy

We are committed to respecting your privacy. We assure you that all personal information submitted to us via Raeann's Creations is kept secure and confidential and is not shared with third-party companies. We may contact you via email from time to time to alert you of special sales and promotions. If you wish to be removed from our email list, please contact us at RaeannsCreations@msn.com.

 

Ordering

All orders go into production immediately and cannot be changed or cancelled once the order is submitted.

In stock creations typically ship within 1 week of ordering. Out of stock items ship approximately 4-6 weeks from the time the order is placed. If we can ship sooner we certainly will, but most supplies are purchased from overseas so delays are possible.

Non-custom crestions ship approximately one day to two weeks from the time the order is placed.

All orders are processed and shipped complete.  All items on the order are subject to the longest production time on that order. At the time your order is placed you will receive a confirmation email with the order number in the subject line. The day the order is shipped we will email you a shipping notification, as well as the UPS tracking number.

Payment will be obtained at the time the order is placed.

 

Shipping

Raeann's Creations ships all orders via USPS Priority Mail. Shipping for the first item will be $8 and all additional items will be free. All orders over $100 receive FREE SHIPPING! We currently ship to the continental USA only. Please contact Raeann directly before placing your order to ask about alternate shipping arrangements.

Expedited shipping options (2 Day air, etc) apply only to transit time and do not speed up the listed production time of an order. Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 3 days of receipt and we will arrange for a prompt repair or replacement. 

 

Returns and Exchanges

Raeann takes take great pride in the quality and craftsmanship of her products. Attention to design, materials and construction are our top priorities.

 

Custom Items

Please note that all custom items NON-REFUNDABLE and NON-RETURNABLE.

 

Non-Custom Items

Raeann wants you to be completely satisfied with your purchase.If you are dissatisfied for any reason you may return the item within 7 days of delivery in exchange for a Raeann's Creations credit, or you may exchange the item. Returned items must be in pristine condition with the original packaging. Please contact us to return or exchange a creation, do not return it without contacting us first.

Upon receipt, we will gladly exchange the item or issue a merchandise credit (minus the cost of shipping).

Please re-pack the merchandise in a manner similar to how we send our orders, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Do not use an envelope. Raeann's Creations is not responsible for damage to returned merchandise due to inadequate packaging.

 

Repairs

It is our desire that you wear and enjoy your Raeann's Creations jewelry. All repairs will be assessed on a case-by-case basis and may incur a fee.  

We offer complimentary repairs for creations for up to 30 days from the purchase date. This offer is valid on workmanship only. Beyond the 30-day period, repairs to creations will incur a fee. We will communicate the cost that will be incurred for the repair.

Customers are responsible for covering the shipping costs associated with shipping the item for repair. We will send the repaired item back at no cost to the customer once the repair is complete. Please allow 3-4 weeks for this process.

 

Items Damaged In Transit

Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 3 days of receipt and we will arrange for a prompt repair or replacement. 

 

Jewelry Care

To ensure your continued enjoyment of your Raeann's Creations jewelry it must be properly maintained.

To ensure that your metals retain their best appearance it is best to store your jewelry in sealed bags to slow oxidation of the metals. Always store jewelry away from bright lights so that the original brilliance of any stones or crystals is maintained. Protect your jewelry from direct contact with chemicals including hair products, lotions or perfumes.

An occasional gentle soap and water wash and thorough rinse in tepid water will remove natural skin oils, which can cause dulling or oxidation.  For metal items, a gentle polishing cloth works well, too.  Our jewelry should never be dipped in liquid jewelry cleaner.  Since much of this jewelry contains crystals or glass, it suggested that you not wear it during sports. Tarnishing of the silver and gold can be accelerated if worn repeatedly in the shower or tub.